Our support team utilizes the Open Networking Enterprise Suite to quickly determine what is at fault all the way down to the containers running in your fabric. We work with you to resolve issues fast and apply lessons learned back to the application to continuously improve the efficiency. SONiC Support customers gain:

• Continuous monitoring of multi-vendor fabric
• Access to experts for triaging and mitigation
• Automated workflows for troubleshooting and maintenance
  

Aviz has signed partnerships with all major Switch and ASIC vendors to offer disaggregated and vendor-agnostic application-driven support for SONiC-based networks. We have established:

• Well defined SLAs with Switch and ASIC vendors
• Communication channel with vendors to resolve issues quickly
• Escalation processes to address issues needing immediate attention
  
• Processes to upgrade customers environments with the latest builds